Last Updated: January 2024
Since we provide custom web development services, all projects are tailored to your specific requirements. Due to the nature of our services, we do not offer standard returns or refunds after work has commenced.
If you need to cancel your project before work has begun, you may be eligible for a full or partial refund depending on the specific circumstances. Please contact us immediately to discuss cancellation options.
If you choose to cancel a project after work has begun:
If you are not satisfied with the completed work, please contact us within 7 days of project completion. We are committed to making revisions to ensure your satisfaction. Additional revisions beyond the initial scope may incur additional charges.
Minor modifications and revisions are included in our standard service. Significant changes to the project scope may result in additional charges, which will be discussed and agreed upon before implementation.
If you have concerns about your invoice or payment, please contact us immediately. We are committed to resolving any disputes fairly and promptly.
For questions about our Return Policy or to discuss a cancellation, please contact us at:
Email: community@glowflameil.world
Phone: +15014442094
Address: 402 N Division St, Morrilton, AR 72110, United States
Unlike physical products, custom web development services are uniquely tailored to each client's needs, which makes standard return policies impractical. However, our commitment to client satisfaction means we work proactively to ensure you're happy with the final product. Throughout development, we provide opportunities for feedback and revisions, allowing you to shape the project as it progresses rather than waiting until completion to voice concerns.
Our revision process is designed to catch and address issues early. We schedule regular review checkpoints where you can see work in progress and request adjustments before we move forward. This iterative approach minimizes the need for major changes later and ensures the final deliverable matches your vision. If something doesn't meet expectations, we'll make revisions within the agreed scope—that's part of our standard service, not an extra cost.
Project scope can evolve as ideas develop, and that's perfectly normal. When you want to add features or make significant changes beyond the original agreement, we'll discuss the impact on timeline and budget before proceeding. This transparency ensures there are no surprises and allows you to make informed decisions about which additions are priorities. Change orders are clearly documented so everyone understands what's included and what requires additional investment.
If circumstances require project cancellation, we handle it fairly. You'll receive all completed work up to that point, and you'll only pay for work actually performed. We'll provide a detailed breakdown of completed deliverables and time invested, ensuring transparency in the cancellation process. Our goal is always to part ways amicably if a project can't continue, preserving the possibility of future collaboration should circumstances change.